If your business is starting to develop, your team is actively growing, and your client base is also replenished with new representatives, then you should think about using SMS regularly.
The introduction of SMS alerts will be a new step in mastering customer loyalty and establishing constant contact with employees.
It is worth starting with the fact that everyone’s favorite instant messengers and social networks are directly bound to the Internet connection and can fail at the most inopportune moment.
After all, mobile Internet can be lost, as well as Wi-Fi providers can have a system breakdown.
You should try using SMS as a communication channel with employees and customers because of its reliability, cost-effectiveness, and speed. What’s more, it is easy to set up, and effective and results can be verified very quickly.
Using SMS notification in a work environment will be useful in many cases. For instance, the most necessary option is for emergencies and various situations that can be life-threatening.
With the help of SMS, which will be sent to any device, not necessarily a smartphone, you can inform the employee how to protect their health, how to save themselves, and so on. Thus, you form the safety of your personnel.
On the other hand, you can contact all employees or only a certain group about an upcoming meeting or reception.
Many employees can get carried away with the task and simply forget to look at the time, and SMS messaging will easily and, most importantly in time remind them of this.
You can also regularly email your employees about promotion opportunities. Send out information about current vacancies in your company and motivate your staff to work more efficiently.
Rest assured of a timely response. SMS will 100% attract the attention of the employee, and he or she will be able to go to his / her mail or personal account to find out the details.
In this way, you can be sure that you will receive a response on time, and your letter will not be lost among dozens of others. Also, it will help you share content, materials, links, and other important things.
This is especially convenient and beneficial if your employee works outside the office.
Your person may be on a business trip, or his / her work is directly related to moving around the city or country, and therefore, SMS will be the best way to communicate.
With the help of SMS, you can conduct surveys and receive feedback from employees. In order to save your time at personal meetings and not distract employees, find out all the necessary information using messages.
Such regular actions will help you improve the performance of the firm and optimize your business as a whole. By getting the opinion of your employees, you show them your respect and confirm the true values of the company.
Also, with the help of SMS surveys, you can get the opinions of employees on any issue. Are you organizing a corporate party and do not know what day is better to spend it? Ask the staff about it in messages.
As for your customers, you can use SMS mailing services to quickly inform them about your news and promotions and changes in orders, and collect feedback.
For instance, you can write the order number to the client, clarify details, or report some changes.
In addition, it is useful to carry out SMS informing customers about the delivery.
It is much more convenient for them to understand that the goods will be delivered not just during the day, but, for example, in 2 or 3 hours. This helps to plan time and can be a great competitive advantage.